We conducted a customer feedback survey in early spring to find out how we are doing. We’ve been hiding these results for a long time, not because there’s anything to be ashamed of, but because it’s been a very busy spring. We had 27 customers respond to our survey. We are very grateful to them all! A big thank you to our respondents! So what did they think?
- It all works by itself and doesn’t take me any time.
- Life is a flower
- Attitude matters. Know how, communication.
- All questions are always answered and problems solved
- I have quickly received answers to all our questions, which are probably unusual or non-standard.
- Asylist from
- Extremely pleasant
- Yes, it’s very easy to talk to Piret. She always helps and explains.
- I am fascinated that the accountant suggested how we can be more economical in what we are doing.
- All questions get a quick answer and problems solved
- Very knowledgeable, has a great grasp of all Leader and PRIA issues, which is very important for us as the controls are proper. The financial information we submit to PRIA is extra praiseworthy.
- Always a phone call or email away, always available
- Very operational action
- I think everything is working very well and I can’t wish for more at the moment.
- Everything is implemented, I like the fact that I can send invoices via costpocet.
- Fast, concrete and highly professional.
- Very customer friendly and professional communication. Oriented towards innovation and customer retention.
- I’m very happy with Tiina – she thinks and acts as if she were the head of the company, proactively offers good solutions and has never been late with anything. Super:)
Statistics too!
96.3% of respondents are very satisfied with our services, 3.7% are satisfied. 96.3% of 100% of respondents think it is easy and pleasant to communicate with an accountant. 100% 100% of the respondents think that the accountant is professional, offers help and solutions, thinks along with them. 100% 96.3% of respondents say that the accountant is available and has time to deal with their issues, 3.7% or 1 respondent says that we are all busy with our own things at different times, so we have to be patient. 96.3% 100% of respondents would have the confidence to recommend our service 100%
